Frequently Asked Questions

You can order our honey and mead online. For U.S. Mainland orders (orders shipping outside of Hawaii state), honey and mead orders must be made seperately due to alcohol shipping and compliance laws. For Hawaii orders, orders for honey and mead can be combined. Within Hawaii, find us on O'ahu to purchase our mead.

Same-day changes may be made to your order if placed after 12:00pm HT. Email aloha@manoahoney.com or call (808) 493-9081 with the requested changes. Once an order begins processing for shipment, it cannot be canceled or changed. Please make sure all the information entered, such as shipping information and product information are correct before placing your order.

Store pickup is not available for online orders. If you want to order ahead and pick up in-person at our Wahiawa retail store, please call (808) 493-9081 to place your order and schedule time for pick-up.

Orders normally ship within 1-3 business days (not including weekends and holidays) from the time of order confirmation. We do not ship on weekends or major holidays. If your order is placed on Friday or over the weekend, your package will be processed the following week. On occasion, severe weather can affect the shipping time of an order. We are not responsible for delivery delays caused by adverse or unpredictable weather conditions.

We currently do not ship to P.O. Box addresses or APO/FPO addresses.

At this time, we only ship within the United States.

All Hawaii orders are shipped using USPS Priority Mail or FedEx. All U.S. Mainland orders are shipped using USPS Priority Mail or UPS.

Once the package leaves our facility, shipping typically takes between 3-5 business days to arrive at your shipping address. Mead orders will deliver on weekdays only (no weekend deliveries).

For mead orders, yes. All mead packages require an adult signature per alcohol shipping and compliance laws.

All sales are final. We are happy to replace any products that are damaged during shipping. Please email aloha@manoahoney.com within 10 calendar days of receiving the damaged product along with photos, so we can replace it.